Cancellation Policy

Last updated: 25 September 2026

Changed your mind? You can cancel your order until it's dispatched.

How to cancel

Message us on WhatsApp on +91 88051 00535 with your order number, or email ikaajewellery@gmail.com. The sooner you tell us, the better: once a parcel is on its way, we can't call it back.

What you get back

• Prepaid orders: a full refund. If your order has already been packed for pickup, we deduct a ₹100 cancellation charge and refund the rest.

Refunds go back to your original payment method.

After dispatch

Once your order has been dispatched, it can't be cancelled. If it arrives damaged or defective, or we sent the wrong item, our Returns, Exchange & Refund Policy applies.

If we cancel

Occasionally we may have to cancel an order ourselves, for example if a piece is out of stock or was shown at the wrong price. If that happens, we'll tell you and refund you in full.

Related policies

• Shipping Policy
• Terms & Conditions

Contact us

• Seller: Shweta Milind Phansalkar (Proprietor), trading as Ikaa
• Address: 465 B, Sanwad, Sadar Bazar, Suswaroop Colony, Satara, Maharashtra 415001, India
• GSTIN: 27CQFPP2935N1Z9
• Email: ikaajewellery@gmail.com
• Phone: +91 88051 00535

Grievance Officer: Milind Phansalkar, +91 98505 77100, ikaajewellery@gmail.com