Frequently Asked Questions

Short answers to what people ask us most. Each one links to the full policy.

Shipping and delivery

How much is shipping?
Free on orders of ₹999 and above; a flat ₹69 below that. You'll always see it before you pay. Shipping Policy

Where do you deliver, and how long does it take?
Across India, with India Post. Orders are dispatched within 2–3 working days and usually reach you 3–7 working days after dispatch. We send the tracking details on WhatsApp as soon as your order is dispatched.

Can I collect my order instead?
Yes — from our lounge in Satara, with no shipping charge. Choose pickup in your cart, and message us on WhatsApp on +91 88051 00535 to confirm before you come. Visit us

Paying

Do you offer cash on delivery?

Not at the moment — all orders are prepaid. You pay securely online through PayU, our payment partner.

Returns, exchanges and cancelling

Can I return a piece?
We don't accept returns or give refunds for a change of mind. We'll exchange a piece if it arrives damaged or defective, or if we sent the wrong item — ask within 7 days of delivery and send us an unboxing video that shows the problem. Earrings, nosepins and press-on nails can't be exchanged for hygiene reasons unless they arrived damaged or we sent the wrong item. Returns, Exchange & Refund Policy

Can I cancel my order?
Yes, until it's dispatched. Prepaid orders get a full refund; if the order has already been packed for pickup, a ₹100 cancellation charge applies. Refunds go back to your original payment method within 5–7 working days. Cancellation Policy

The pieces

What are they made of?
The product page names the piece's finish and, for most pieces, its base metal and plating. If it doesn't, or you'd like to know more about a particular piece, ask us on WhatsApp before you buy.

How do I know the size?
Our photos are taken in hand, so what you see is true to size. For anything more exact, message us on WhatsApp with the piece's name and we'll help.

How do I look after oxidised silver?
Wipe it with a dry, soft cloth and store it dry, dark and separate. Never use silver dip or a silver polishing cloth — both strip the finish. Caring for oxidised silver

Gifts

Do you gift-wrap or add a note?
Not at the moment: there's no wrapping service and no gift notes. Our gift finder helps you choose by budget and kind of piece, or ask Jhilmil on WhatsApp.

Still have a question?

WhatsApp or call us on +91 88051 00535, or write to ikaajewellery@gmail.com. WhatsApp & calls: 10 am – 7 pm, Mon–Sat.