Returns, Exchange & Refund Policy

Last updated: 25 September 2026

We want you to love what you open. If something isn't right when your parcel arrives, here's how we'll put it right.

In short

  • We don't accept returns or give refunds for a change of mind, but we'll exchange a piece if it arrives damaged or defective, or if we sent you the wrong item.
  • Ask within 7 days of delivery.
  • Send us an unboxing video that shows the problem.

When we exchange a piece

  • The piece arrived damaged or defective.
  • We sent you the wrong item.

We can't exchange a piece because you've changed your mind about it.

Press-on nails, nosepins and earrings

Press-on nails, nosepins and earrings can't be exchanged, for hygiene reasons, unless they arrived damaged or we sent the wrong item.

How to request an exchange

Within 7 days of delivery, message us on WhatsApp with your order number and your unboxing video. You can also email them to us at ikaajewellery@gmail.com.

The unboxing video is an unedited video of you opening the parcel, showing the damage, the defect or the wrong item. Please start recording before the parcel is opened. Without it, we can't accept an exchange request.

Once we've seen the video, we'll confirm the exchange and tell you what happens next on WhatsApp.

Refunds

Where a refund applies, for example when an order is cancelled, it goes back to your original payment method.

Cancelling an order

You can cancel an order until it's dispatched.

  • Prepaid orders: full refund. If your order has already been packed for pickup, a ₹100 cancellation charge applies.

Once an order has been dispatched it can't be cancelled, but this exchange policy still applies. The full details are in our Cancellation Policy.

Related policies

Contact us

WhatsApp or call us on +91 88051 00535, or write to ikaajewellery@gmail.com.

  • Seller: Shweta Milind Phansalkar (Proprietor), trading as Ikaa
  • Address: 465 B, Sanwad, Sadar Bazar, Suswaroop Colony, Satara, Maharashtra 415001, India
  • GSTIN: 27CQFPP2935N1Z9
  • Email: ikaajewellery@gmail.com
  • Phone: +91 88051 00535

Grievance Officer: Milind Phansalkar, +91 98505 77100, ikaajewellery@gmail.com