Grievance Redressal

If something has gone wrong — with an order, a piece, a payment, or the way we've handled your information — we want to hear about it, and we want to put it right.

This policy follows the Consumer Protection (E-Commerce) Rules, 2020.

Who looks after complaints

How to raise a complaint

Email or call our Grievance Officer. It helps if you include:

  • your name and the phone number you ordered with
  • your order reference, if it's about an order
  • what happened, and what you'd like us to do
  • photos, if a piece arrived damaged or not as described

What happens next

  • Within 48 hours of receiving your complaint, we acknowledge it — by email, phone or WhatsApp, whichever you used to reach us.
  • Within one month of receiving it, we resolve it and tell you what we've done and why.

If we need anything more from you to sort it out, we'll ask straight away rather than waiting.

If you're not happy with the outcome

Write back and ask the Grievance Officer to look at it again. You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or approach your Consumer Commission.

Other ways to reach us

Our seller details and everyday contact are on the Contact & Legal Info page. For questions about your personal information, see our Privacy Policy.